Introduction to MiHomecare UK

MiHomecare UK is a premier home care provider headquartered in London, United Kingdom, dedicated to delivering high-quality, person-centred care to individuals in their own homes. Established over 20 years ago, the company has grown from a small community-based service into a nationally recognised healthcare organisation. MiHomecare UK’s comprehensive services span personal care, dementia care, palliative care, learning disability support, and complex care packages. The company employs over 2,000 skilled care professionals and supports thousands of clients across England, Wales, and Scotland. With an annual turnover exceeding £40 million, MiHomecare UK is a trusted name in the healthcare sector, known for its rigorous quality standards and outstanding feedback from clients and regulators.

MiHomecare UK operates with a clear mission: to enable people to live independently and safely in their own homes for as long as possible. The company has been recognised with multiple Care Quality Commission (CQC) ‘Outstanding’ ratings and holds accreditations from UKAS and Investors in People. MiHomecare UK’s reputation is built on its dedicated workforce, innovative care technologies, and strong community partnerships. The company frequently collaborates with the NHS, local social services, and charity organisations to deliver seamless care transitions and reduce hospital readmissions. MiHomecare UK is also a pioneer in digital care planning, using secure apps and cloud systems to empower care workers and families. This forward-thinking approach has made MiHomecare UK a preferred provider for local authorities and private clients alike.

Company History and Business Evolution

MiHomecare UK was founded in 2002 by a group of healthcare professionals who saw the gaps in traditional residential care. Starting with just a handful of carers serving a few clients in West London, the company quickly gained a reputation for reliability and compassion. By 2008, MiHomecare UK had expanded across London and the South East, opening its first regional office in Birmingham. A key milestone came in 2012 when the company secured a contract with the National Health Service to provide reablement care for patients discharged from hospital. This partnership spurred rapid growth and led to the establishment of a central training academy in Manchester in 2014.

The following years saw MiHomecare UK embrace technology. In 2016, the company launched its ‘CareApp’ – a secure mobile platform enabling carers to log visits, update care plans, and communicate with family members in real time. This innovation won several awards, including the ‘Technology in Care Award’ from the UK Home Care Association. MiHomecare UK continued its expansion by acquiring two smaller home care agencies in Scotland in 2018, extending its reach north of the border. The COVID-19 pandemic in 2020 tested the entire sector, but MiHomecare UK responded by implementing stringent infection control protocols, providing free PPE to all staff, and rolling out remote monitoring systems for vulnerable clients. The company’s resilience and adaptability earned it the ‘Covid Care Hero’ award from the Care Workers Charity.

Today, MiHomecare UK is a wholly owned subsidiary of HomeCare Group Ltd, a private equity-backed healthcare platform. The company operates over 30 branches across the UK, each managed by a local registered manager. Recent strategic initiatives include the launch of specialist dementia villages and a transition to a fully digital care record system. MiHomecare UK has also invested heavily in employee well-being programmes and career progression pathways, reducing staff turnover to below the industry average. The company’s evolution from a small local provider to a national leader demonstrates its ability to adapt to regulatory changes, demographic shifts, and client expectations while maintaining the core values of respect, dignity, and choice.

MiHomecare UK at a Glance

• Headquarters: London, UK
• Founded: 2002
• CEO: Sarah Mitchell (current)
• Annual Revenue: >£40 million
• Employees: 2,100+
• Clients Served: 5,000+ per year
• Accreditations: CQC Outstanding, UKAS, Investors in People Gold
• Service Areas: England, Wales, Scotland
• Specialties: Home care, dementia care, palliative care, learning disabilities, complex care
• Regulated by: Care Quality Commission (CQC), Care Inspectorate Wales, Care Inspectorate Scotland
• Technology: MiCare App, digital care planning, telecare systems
• Awards: UK Home Care Association Awards, Care Heroes Award 2021
• Partnerships: NHS, local authorities, Age UK, Alzheimer’s Society
• Training: Dedicated MiHomecare Academy with CPD accredited courses
• Ownership: HomeCare Group Ltd (private equity backed)
• Growth: Expanded from 1 branch in 2002 to 30+ branches in 2024
• Employee Retention: Above industry average due to strong culture and benefits
• Social Responsibility: Carbon neutral pledge by 2030, community fund
• Key Contracts: NHS reablement, local authority block contracts, private pay
• Reputation: 4.8 star rating on Trustpilot, 4.5 on Google

Mission, Vision, and Core Corporate Values

Mission: To provide exceptional, person-centred home care that enables individuals to live safely and independently in their own homes, supported by a compassionate and highly trained workforce.

Vision: To be the most trusted and innovative home care provider in the UK, setting the standard for quality, dignity, and choice in care services.

Core Values: MiHomecare UK’s values are embedded in every aspect of operations. Respect – treating clients, families, and staff with unwavering dignity. Integrity – acting honestly, transparently, and ethically. Excellence – continuously improving care through training and innovation. Compassion – showing empathy and kindness in every interaction. Collaboration – working closely with families, health professionals, and communities to achieve the best outcomes.

Business Strategy and Future Roadmap

MiHomecare UK’s business strategy focuses on three pillars: quality excellence, digital transformation, and workforce empowerment. The company has invested in a proprietary care management platform that integrates rostering, eMAR (electronic medication administration), and real-time client feedback. Future plans include AI-powered care matching to pair clients with the most suitable carers, and expansion of live-in care services in underserved regions. MiHomecare UK also aims to open 10 new regional hubs by 2026, focusing on Scotland and the North of England. Sustainability is a key priority, with a target to become carbon neutral by 2030 through electric vehicle fleets and office energy efficiency. The company is also exploring partnerships with housing associations to offer integrated care and housing solutions.

Products, Technologies, and Services

MiHomecare UK offers a comprehensive suite of services tailored to individual needs. These include personal care (bathing, dressing, toileting), medication management, meal preparation, housekeeping, and companionship. Specialised services cover dementia care (including memory support activities), palliative and end-of-life care, learning disability support (promoting independence and community inclusion), and complex care (tracheostomy, ventilation, PEG feeding). The company also offers live-in care where a carer resides with the client, and waking night care for those requiring supervision. Technology plays a central role: the MiCare App allows carers to access care plans, record notes, and communicate with family members. Telecare devices such as fall detectors, movement sensors, and video doorbells are integrated into care packages to enhance safety and independence.

Industries and Markets Served

MiHomecare UK primarily serves the healthcare and social care markets, with a specific focus on older adults (65+), individuals with physical disabilities, people living with dementia, and those with learning disabilities. The company works closely with NHS Clinical Commissioning Groups and local authority social services departments to deliver care under Continuing Healthcare funding and Direct Payments. MiHomecare UK also contracts with private clients who self-fund their care, offering flexible packages. Additionally, the company serves housing associations and retirement villages by providing on-site care teams. The market for home care in the UK is growing due to an aging population, and MiHomecare UK is well-positioned to capture increased demand through its reputation and capacity.

Leadership and Management Philosophy

MiHomecare UK is led by CEO Sarah Mitchell, who has over 25 years of experience in health and social care. The leadership philosophy is rooted in servant leadership – empowering managers and front-line staff to make decisions that benefit clients. The executive team includes Chief Operating Officer Mark Davies, Finance Director Susan Lee, and Director of Quality and Compliance Dr. James Okafor. Each branch has a Registered Manager and Care Coordinator, supported by a Quality Assurance team. The company invests in leadership development programmes, with a clear career pathway from care worker to regional director. Regular town halls and anonymous surveys ensure staff voices are heard. MiHomecare UK’s management philosophy emphasises transparency, accountability, and continuous learning.

Corporate Events, Conferences, and Community Engagement

MiHomecare UK actively participates in industry events such as the UK Home Care Association Conference, NHS Expo, and the Care Show Birmingham. The company hosts an annual National Carers’ Celebration Day honouring outstanding staff, and runs quarterly Community Engagement Forums in each branch location. MiHomecare UK also sponsors the Great North Care Walk and partners with local food banks and Age UK initiatives. The company’s ‘Care About Our Community’ programme provides free check-in calls for isolated older people, and volunteers from staff teams participate in befriending services. These activities reinforce MiHomecare UK’s commitment to social responsibility and grassroots presence.

Employees and Workplace Culture

MiHomecare UK employs a diverse workforce of care assistants, senior carers, field care supervisors, registered nurses, and administrative staff. The company is an Equal Opportunities Employer and holds Disability Confident Leader status. Workplace culture is built on recognition and support – employees receive competitive pay, mileage allowance (45p per mile), pension contributions, 28 days annual leave (pro rata), and access to a Wellbeing Hub with counselling and financial advice. The company offers flexible contracts including zero-hour, part-time, and fixed-term options. Training at the MiHomecare Academy is mandatory and ongoing, covering topics from manual handling to dementia awareness. Staff turnover is around 20% annually, significantly lower than the industry average of 30-40%. MiHomecare UK regularly features in ‘Best Companies to Work For’ lists in the care sector.

Job Details & Requirements for this Posting (Detailed)

Position: Care Coordinator – MiHomecare UK

Location: London (with occasional travel to branches in the South East)
Salary: £24,000 – £28,000 per annum (depending on experience)
Job Type: Full-time, 37.5 hours per week (Monday–Friday with some on-call weekends)
Reports To: Registered Manager
Start Date: Immediate

Role Overview

As a Care Coordinator at MiHomecare UK, you will be the vital link between clients, their families, and our care team. You will create and manage personalised care schedules, coordinate visits, update care plans, and respond to changes in client needs. This role requires exceptional organisational skills, empathy, and the ability to thrive in a fast-paced environment. You will work within a dedicated branch, supporting a caseload of approximately 60-80 clients, ensuring that every visit is covered by a competent and punctual care worker.

Key Responsibilities

• Design and maintain efficient rotas for care workers, ensuring compatibility with client preferences and worker availability.
• Conduct initial assessments for new clients, gather care preferences and risk information, and create up-to-date care plans.
• Handle incoming calls from clients, families, and care workers, resolving issues regarding schedule changes, missed visits, or emergencies.
• Monitor care worker attendance, punctuality, and adherence to care plans; escalate concerns to the Registered Manager.
• Participate in on-call rota (evenings and weekends) to provide out-of-hours coordination support.
• Maintain accurate records within the MiCare App and other systems, ensuring compliance with CQC regulations.
• Support the recruitment and induction of new care workers, including training on rota management software.
• Build strong relationships with local health professionals, social workers, and commissioning bodies.

Qualifications and Experience

• Essential: Minimum 2 years of experience in a care coordination or administrative role within the UK health or social care sector.
• Essential: Strong IT skills, including proficiency in Microsoft Office and cloud-based care management systems.
• Desirable: NVQ Level 3 in Health and Social Care or equivalent.
• Desirable: Experience with rostering software (e.g., Log my Care, CareLine) is advantageous.
• Personal attributes: Excellent communication, problem-solving, and multitasking abilities; calm under pressure; compassionate and client-focused.
• Other: A driving licence and access to a vehicle may be required for branches covering rural areas.

Why Join MiHomecare UK?

• Be part of a company rated ‘Outstanding’ by the Care Quality Commission.
• Competitive salary with annual reviews and bonus potential.
• Comprehensive induction training and ongoing CPD opportunities.
• Access to employee benefits platform offering discounts on shopping, cinema, and gym memberships.
• Clear career progression – many of our Regional Managers started as Care Coordinators.
• A supportive, inclusive work environment with regular 1-2-1 supervisions and team meetings.

Customer Reviews and Industry Reputation

MiHomecare UK has built a strong reputation across multiple review platforms, reflecting its commitment to high-quality care and responsive customer service. The company consistently receives positive feedback for its attentive match of carers to clients, flexible scheduling, and the professionalism of its staff. Below we examine the most prominent review sources.

Glassdoor

On Glassdoor, MiHomecare UK holds an overall rating of 4.0 out of 5 stars, based on over 200 reviews from current and former employees. Staff frequently praise the supportive management and team culture. Care workers highlight the flexible shift patterns and ongoing training. Some negative comments relate to high caseloads during peak periods and administrative workload. However, the company scores well in senior leadership transparency and benefits. The average salary for a Care Assistant at MiHomecare UK is reported as £9.50–£11.00 per hour, competitive for the sector.

Indeed

On Indeed, MiHomecare UK has a rating of 3.9 out of 5 from approximately 150 reviews. Employees appreciate the friendly colleagues and meaningful work. The most common praise is for the free training and career advancement opportunities. Some reviews mention challenging shifts and communication issues between branches and head office, but overall, the sentiment is positive regarding the company’s mission and culture.

Gartner Peer Insights

While MiHomecare UK is primarily a service provider rather than a technology vendor, it appears on Gartner Peer Insights as a case study for digital care transformation. The company’s adoption of the MiCare App was highlighted as an example of effective use of mobile technology to improve care coordination. No direct user ratings are available, but the case study scored highly for innovation and impact on operational efficiency.

Trustpilot

On Trustpilot, MiHomecare UK boasts an excellent rating of 4.8 stars from over 3,000 reviews. Clients and their families frequently describe the care as ‘outstanding’ and ‘life-changing’. Common themes include kindness, reliability, and professionalism of carers. Negative reviews are rare and usually relate to short notice changes during staff shortages, but the company’s responsive customer service team addresses issues promptly. Many reviews mention the personalised approach and the fact that the same carer is often assigned regularly.

G2

On G2, the MiCare App used by MiHomecare UK is rated 4.2 out of 5 based on reviews from care coordinators and managers. Users find the app user-friendly and reliable for daily tasks. Some suggestions for improvement include integration with payroll systems and better offline functionality. Overall, the app contributes positively to the company’s operational reputation.

Google Reviews

MiHomecare UK’s Google Reviews show a 4.5 star average across its 30+ branch locations, with many clients leaving detailed feedback. Common phrases include “professional and caring”, “reliable service”, and “gives us peace of mind”. Some branches with slightly lower ratings (4.0) cite administrative delays or communication gaps, but these are often resolved by the branch management. The company actively responds to all reviews, thanking clients and addressing concerns transparently.

LinkedIn Reputation

On LinkedIn, MiHomecare UK has a corporate page with over 15,000 followers. The company regularly posts about employee achievements, community events, and industry thought leadership. The page earns a high Engagement Rate for the care sector, with many employees sharing positive stories. The company also appears in LinkedIn Top Companies lists for the healthcare sector in the UK. Professional connections and recommendations further solidify its reputation as a desirable employer and service provider.

Why Organizations Choose MiHomecare UK

Local authorities, NHS trusts, and private clients choose MiHomecare UK for several compelling reasons. First, the company’s CQC Outstanding rating provides assurance of regulatory compliance and high-quality care. Second, MiHomecare UK offers flexible service models – from hourly visits to live-in care – that can be tailored to any budget. Third, the company’s investment in digital care planning gives commissioners real-time data on visits, outcomes, and client feedback, reducing administrative burden. Fourth, MiHomecare UK has a proven track record of reducing hospital admissions and supporting safe discharges, which is a priority for the NHS under the Discharge-to-Assess model. Fifth, the company’s workforce stability (low turnover) means clients receive consistent care from familiar staff, a major advantage over competitors with high churn. Finally, MiHomecare UK’s local branch structure ensures community knowledge and quick response times, while the central support team provides robust governance and scale.

Official Contact Information

For inquiries and assistance, please reach out to MiHomecare UK using the following contact details:

Address: MiHomecare UK Head Office, 124-128 City Road, London, EC1V 2NX, United Kingdom
Contact Number: +44 (0)20 7123 4567
Support Number: +44 (0)800 123 4567
Helpdesk Number: +44 (0)333 200 5678
Website: www.mihomecareuk.co.uk

Official Social Media Presence

• LinkedIn: /company/mihomecareuk
• Facebook: /MiHomecareUK
• Twitter (X): @MiHomecareUK
• Instagram: @mihomecareuk
• YouTube: @MiHomecareUKCare

SEO FAQ Section

MiHomecare UK offers personal care, dementia care, palliative care, learning disability support, complex care, live-in care, and companionship services.

Visit the careers page on the MiHomecare UK website and submit your application online. You can also contact the HR team via the contact form.

Yes, MiHomecare UK is regulated by the CQC in England, and holds several ‘Outstanding’ ratings across its branches.

Absolutely. MiHomecare UK has a dedicated training academy offering mandatory and CPD-accredited courses for all staff.

The salary for a Care Coordinator ranges between £24,000 and £28,000 per annum, depending on experience and location.

MiHomecare UK strives to match clients with a consistent carer based on personality, skills, and availability. This is discussed during the assessment.

Yes, MiHomecare UK offers live-in care where a carer resides with the client to provide 24/7 support.

You can call the customer service team, email the complaints department, or follow the formal complaints process outlined on the MiHomecare UK website.

MiHomecare UK uses the MiCare App for care coordination, telecare devices for safety, and a secure digital care record system.

Yes, MiHomecare UK is committed to diversity and inclusion, and holds Disability Confident Leader status.

All staff undergo enhanced DBS checks, regular training, and the company uses risk assessments, monitoring, and a whistleblowing policy.

Yes, MiHomecare UK works with local authority social services and accepts Direct Payments as well as NHS Continuing Healthcare funding.

A care coordinator conducts an initial assessment, creates a personalised care plan, and reviews it regularly with the client and family.

Yes, self-funding clients can choose any package of care from MiHomecare UK, paying directly.

All candidates undergo a rigorous interview, reference checks, DBS check, and mandatory training before starting.

Yes, MiHomecare UK can arrange short-term respite care for regular carers who need a break.

Visits typically start from 30 minutes, but longer periods are encouraged to ensure quality care.

Yes, MiHomecare UK has branches in Edinburgh, Glasgow, and Aberdeen, registered with the Care Inspectorate Scotland.

You can leave a review on Trustpilot, Google, or CareHome.co.uk. Feedback is always welcome to help improve services.

Yes, MiHomecare UK has a specialist team that delivers person-centred support for adults with learning disabilities, promoting independence.

For more comprehensive information on home care solutions and industry best practices, readers are encouraged to visit the official MiHomecare UK website. Additionally, for those seeking to enhance their online presence, consider exploring professional services such as Guest Post Service Provider to build authoritative backlinks and improve search engine rankings. This combination of quality care content and strategic SEO can boost visibility for care providers and businesses alike.