Introduction to Care Management Group

Care Management Group (CMG) is a highly respected and established provider of specialist social care services in the United Kingdom. Headquartered in London, the organisation has been delivering exceptional support to adults with learning disabilities, autism, mental health conditions, and complex needs for over two decades. With a workforce of over 1,000 dedicated professionals and a network of more than 50 residential homes and supported living services across England and Wales, Care Management Group has earned a reputation for excellence, innovation, and unwavering commitment to the dignity and independence of every individual it supports.

As a cornerstone of the Healthcare and Social Care industry, Care Management Group is recognised by the Care Quality Commission (CQC) and local authorities for its high standards of care. The company’s mission to ‘empower people to live fulfilling lives’ is reflected in every aspect of its operations, from the design of its care plans to the training and development of its staff. Organisations ranging from the NHS to private commissioners rely on CMG for bespoke, outcome-focused care solutions that respect the rights and choices of service users. This comprehensive profile provides an in-depth look at why Care Management Group stands as a leader in the social care sector and an employer of choice for those passionate about making a real difference.

The company’s success is built on a foundation of strong values, clinical expertise, and a deep understanding of the complex needs of its client group. Care Management Group invests heavily in technology, staff welfare, and community integration, ensuring that its services are not only safe and effective but also truly enriching. As the demand for high-quality adult social care continues to grow, CMG remains at the forefront, setting benchmarks for person-centred care and operational excellence.

Company History and Business Evolution

Care Management Group was founded in the early 2000s by a team of experienced social care professionals who recognised the need for a more personalised and supportive approach to caring for adults with learning disabilities and mental health needs. Starting with a single residential home in South London, the founders prioritised small, homely environments where individuals could thrive. This philosophy quickly gained traction, leading to the opening of additional homes across the capital and the South East.

Throughout the 2010s, Care Management Group embarked on a period of strategic growth, acquiring several smaller care providers and expanding its services into new geographical regions such as the Midlands, North West, and Wales. This expansion was accompanied by a significant investment in staff training programmes, including the development of an in-house academy that delivers nationally recognised qualifications in health and social care. By 2015, CMG had established itself as a trusted partner for local authorities and clinical commissioning groups, known for its ability to support individuals with the most challenging behaviours and complex health conditions.

The company’s evolution continued with the introduction of pioneering services such as ‘step-down’ transition units, which help individuals move from long-stay hospitals into community-based living, and bespoke supported living packages that maximise independence. Care Management Group also embraced digital innovation, implementing electronic care planning systems and remote monitoring technologies to enhance safety and communication. Today, with over 20 years of experience, CMG is a major player in the UK care landscape, employing more than 1,500 staff and supporting over 600 individuals across its services. The organisation remains privately owned, allowing it to maintain a focus on quality rather than shareholder returns, and continues to invest in new builds and refurbishments to ensure its environments are modern, safe, and welcoming.

Care Management Group at a Glance

• Headquarters: London, United Kingdom
• Founded: 2001
• CEO: Sarah Dickson (current head of operations)
• Annual Revenue: Estimated £50 million (2023)
• Number of Employees: 1,500+
• Number of Services: 50+ residential homes and supported living schemes
• Regulatory Body: Care Quality Commission (CQC) – 'Good' or 'Outstanding' ratings across majority of services
• Service Users Supported: Over 600 adults (ages 18–65+)
• Service Types: Residential care, supported living, outreach, step-down transition, and respite
• Specialisms: Learning disabilities, autism, mental health, acquired brain injury, complex behaviours
• Accreditations: Investors in People, Skills for Care endorsement, ISO 9001 (quality management)
• Training: In-house Care Management Group Academy offering NVQs, diplomas, and CPD
• Geographic Presence: Greater London, South East, Midlands, North West, Wales
• Target Clientele: Local authorities, NHS clinical commissioning groups, private funders
• Key Partnerships: National Autistic Society, Mencap, local NHS trusts
• Technology: Electronic care planning (eCare), digital medication management, CCTV door monitoring
• Sustainability: Carbon neutral target by 2030
• Awards: National Care Awards finalist (2022), Great British Care Awards regional winners
• Social Media Followers: 15,000+ across LinkedIn, Facebook, Twitter
• Employee Retention Rate: 85% (above industry average)

Mission, Vision, and Core Corporate Values

At the heart of Care Management Group’s operations is a clear and compelling mission: “To empower people to live fulfilling lives.” This mission is not merely a tagline but the driving force behind every decision, from the design of individualised support plans to the recruitment of compassionate staff. The vision of the organisation is to be the leading provider of specialist social care across the UK, setting the gold standard for quality, innovation, and person-centred practice.

Care Management Group’s core values are embedded in its culture and practices. These include Respect – valuing each person’s uniqueness and promoting their rights; Empowerment – enabling individuals to make choices and take control of their lives; Integrity – operating with transparency and honesty; Compassion – delivering care with empathy and kindness; and Excellence – continuously improving through learning and innovation. The company actively encourages feedback from service users, families, and staff to ensure its values are lived daily. Furthermore, CMG promotes a ‘positive behaviour support’ (PBS) approach, focusing on understanding behaviour rather than controlling it, and creating environments that reduce stress and enhance well-being.

These values are communicated through induction programmes, team meetings, and annual awards ceremonies that celebrate staff who embody them. Care Management Group also publishes an annual value impact report, measuring how its principles translate into outcomes for service users and the community. By staying true to its mission and values, the company has cultivated a loyal workforce and a strong reputation among regulators and commissioners.

Business Strategy and Future Roadmap

Care Management Group’s business strategy is centred on sustainable growth through quality, innovation, and partnership. The company aims to expand its geographical footprint while maintaining the intimacy and high standards that define its brand. Key to this is the development of new purpose-built residential homes in areas with identified need, particularly in the North of England and Scotland, where demand for specialist care is high. CMG also plans to increase its supported living portfolio, offering more individuals the opportunity to live independently with tailored support.

Technology is a major pillar of the future roadmap. Care Management Group is investing in artificial intelligence (AI) tools to predict and prevent incidents, wearable devices for service users to monitor health vitals, and a centralised data platform to improve decision-making. The company is also exploring partnerships with telecare providers to offer remote support options. In addition, CMG is committed to achieving carbon neutrality by 2030 through energy-efficient buildings, electric vehicle fleets for staff, and waste reduction programmes.

Another strategic priority is workforce development. Care Management Group plans to launch a leadership academy to nurture future managers from within its ranks, and to double its apprenticeship intake to 200 per year. The company is also lobbying for policy changes to improve the status and pay of care workers. Financially, the organisation is well capitalised, with a strong balance sheet and no external debt, allowing it to invest in acquisitions and organic growth. The five-year roadmap envisions a 30% increase in capacity and a 20% improvement in staff retention, underpinned by a continued focus on CQC ‘Outstanding’ ratings.

Products, Technologies, and Services

Care Management Group offers a comprehensive range of services tailored to adults with complex needs. Its primary offering is Residential Care, provided in small, home-like settings (typically 4-6 beds) where individuals receive 24-hour support. Supported Living services enable people to live in their own flats or houses with visiting support teams, promoting maximum independence. Outreach and Domiciliary Care are available for those who need minimal assistance, while Step-Down Transition Services help individuals move from secure hospitals to community living, with a focus on rehabilitation and integration.

CMG also provides Respite and Short Breaks, allowing family carers to recharge while their loved ones enjoy a safe, engaging environment. In terms of technology, the company uses eCare planning software that records daily progress, medication administration, and incident reports in real time, accessible to families via a secure portal. Digital medication management systems reduce errors and improve safety across all homes. Some services are piloting smart home sensors that monitor temperature, movement, and door openings to prevent falls and unauthorised exits. The company has also developed a bespoke staff scheduling app that optimises shift patterns and reduces agency usage.

Innovation is driven by the Care Management Group Innovation Lab, a cross-functional team that tests new ideas. Recent projects include a virtual reality (VR) training module for staff to experience sensory overload, improving empathy and understanding of autism. Additionally, CMG has partnered with a university to research the use of robotic pets for reducing anxiety in service users. All services are underpinned by the Positive Behaviour Support (PBS) framework and a trauma-informed approach, ensuring that care is not only safe but also therapeutic.

Industries and Markets Served

Care Management Group primarily serves the Health and Social Care industry in the United Kingdom. Its main market is adult social care, specifically for individuals with learning disabilities, autism, mental health conditions, and associated complex needs. The company works closely with local authorities and NHS Clinical Commissioning Groups (CCGs) who commission places on behalf of service users. Additionally, CMG serves the private market, where individuals or their families fund care directly, and insurance companies that provide funding for acquired brain injury cases.

The geographic markets include Greater London and the South East (its historical stronghold), as well as Midlands, North West, and Wales. Care Management Group is also exploring opportunities in Scotland and Northern Ireland as part of its expansion strategy. Beyond direct care provision, the company offers consultancy services to other care providers on topics such as PBS implementation, staff training, and regulatory compliance. This diversification helps CMG leverage its expertise and generate additional revenue streams.

The company caters to a wide range of care needs, from low-level support for individuals living semi-independently to 24-hour nursing care for those with significant health challenges. CMG also specialises in supporting individuals with forensic histories, providing step-down services that bridge the gap between secure facilities and community living. By serving such a diverse market, Care Management Group has built a resilient business model that can adapt to changes in funding and policy.

Leadership and Management Philosophy

The leadership team at Care Management Group is led by CEO Sarah Dickson, a former social worker with over 25 years of experience in the sector. She is supported by a board of directors that includes experts in finance, clinical governance, and human resources. The management philosophy is grounded in servant leadership, where leaders prioritise the needs of their teams and empower them to make decisions. Regular ‘walk the floor’ sessions ensure that senior leaders are visible and accessible to frontline staff, fostering open communication and trust.

Care Management Group operates a flat organisational structure with a focus on local autonomy. Each home has a registered manager who is responsible for quality and staffing, supported by area managers and a central support office. The company believes that decentralised decision-making leads to better outcomes because those closest to service users understand their needs best. Performance is reviewed through a balanced scorecard that measures quality (CQC ratings), financial health, employee engagement, and service user satisfaction.

Management training is extensive. All managers complete the Care Management Group Leadership Programme, which covers coaching, conflict resolution, regulatory knowledge, and financial management. The company also encourages participation in external programmes such as the NHS Leadership Academy. CMG’s philosophy recognises that great care starts with great leadership, and it invests accordingly in the development of its managers at all levels.

Corporate Events, Conferences, and Community Engagement

Care Management Group is deeply engaged with the wider social care community through events, conferences, and local initiatives. The company hosts an annual Care Management Group Conference that brings together industry experts, service users, families, and staff to share best practices and innovations. Topics have included mental health first aid, positive behaviour support, and the future of social care funding. CMG also sponsors several regional care awards and regularly exhibits at national events such as the NHS Confederation Conference and the National Care Forum.

Community engagement is a core part of CMG’s identity. Each service is encouraged to build relationships with local schools, businesses, and charities. Examples include joint gardening projects, coffee mornings, and volunteering at food banks. The company runs a Community Impact Fund that awards small grants to projects that benefit service users and neighbours. During the COVID-19 pandemic, CMG organised online befriending schemes and delivered care packages to isolated individuals in its communities.

Internally, Care Management Group celebrates staff through Annual Excellence Awards, recognising achievements in categories like ‘Care Champion’ and ‘Innovator of the Year’. The company also holds quarterly ‘town hall’ meetings where the CEO shares updates and answers questions directly. These events reinforce a sense of belonging and purpose, ensuring that everyone feels part of the CMG family.

Employees and Workplace Culture

Care Management Group employs over 1,500 people across its services and central office. The workforce is diverse, representing many backgrounds, ages, and experiences, united by a passion for care. The company promotes a culture of inclusivity, respect, and continuous learning. New hires undergo an extensive induction that includes shadowing, classroom training, and e-learning modules. The Care Management Group Academy offers NVQ levels 2–5 in Health and Social Care, as well as specialist courses in autism, dementia, and mental health.

Employee well-being is taken seriously. CMG provides a Employee Assistance Programme with counselling, financial advice, and legal support. Flexible working hours, part-time options, and career progression pathways help staff achieve work-life balance. The company has been recognised as a ‘Great Place to Work’ by the Best Companies index and holds Investors in People Gold accreditation. Turnover rates at CMG are below the industry average (currently 25% vs. 30% sector average), thanks to competitive pay, comprehensive benefits, and a supportive culture.

Staff are encouraged to voice ideas through the Staff Forum and a confidential whistleblowing line. Regular surveys measure engagement, and action plans are created to address concerns. The company also runs a Wellness Wednesday programme with free yoga sessions, mindfulness apps, and social events. By investing in its people, Care Management Group ensures that they, in turn, provide the highest quality care to service users.

Job Details & Requirements for this Posting (Senior Healthcare Support Specialist)

Position: Senior Healthcare Support Specialist
Location: Various homes across London and South East (commutable from Croydon, Bromley, Sutton)
Salary: £24,000 – £28,000 per annum (depending on experience) plus benefits
Job Type: Full-time (37.5 hours per week), permanent
Reporting To: Registered Manager

Role Overview

As a Senior Healthcare Support Specialist at Care Management Group, you will play a pivotal role in delivering high-quality, person-centred care to adults with learning disabilities, autism, and mental health needs. You will lead a small team of support workers, ensuring that care plans are implemented effectively and that service users achieve their personal goals. This is a hands-on role combining direct care with supervisory responsibilities.

Key Responsibilities

• Lead and motivate a team of support workers, providing coaching and feedback.
• Develop, implement, and review individual care plans in collaboration with service users and their families.
• Administer medication in accordance with policies and complete MAR charts.
• Monitor service users’ physical and emotional health, reporting changes to the manager.
• Support individuals to engage in community activities, hobbies, and employment.
• Ensure compliance with CQC regulations and company policies.
• Conduct staff inductions, supervisions, and appraisals.
• Manage rotas and budgets for the home.

Qualifications & Experience

• NVQ Level 3 in Health and Social Care (or equivalent) – essential.
• At least two years’ experience working in adult social care, with one year at a supervisory level.
• Knowledge of Positive Behaviour Support (PBS) and autism awareness – desirable.
• Medication administration certificate (training provided if needed).
• Strong communication and IT skills.
• Flexibility to work shifts, including weekends and bank holidays.
• Valid driving licence and access to a vehicle – preferred (for community visits).

Why Join Care Management Group?

Care Management Group offers a supportive, rewarding environment where your contributions are valued. Benefits include: 28 days annual leave (rising with service), pension scheme, comprehensive training and development, clear career pathways to Registered Manager, free uniform and DBS check, employee discounts (retail, travel), and a friendly team culture. You will be part of a company that actively listens to staff and invests in your professional growth. Join us and help make a real difference in people’s lives.

Customer Reviews and Industry Reputation

GLASSDOOR

Care Management Group holds a 3.8 out of 5 stars rating on Glassdoor, based on 140+ reviews. Employees praise the supportive management, training opportunities, and sense of purpose. Common positives include “genuinely cares about staff wellbeing” and “great team spirit”. Constructive feedback often mentions shift work demands and pay scales, which the company is addressing through ongoing salary reviews. Overall, 75% of reviewers would recommend CMG to a friend.

INDEED

On Indeed, Care Management Group scores 4.1 out of 5. Many reviewers highlight the friendly atmosphere and the rewarding nature of the work. A typical comment: “Best place I’ve worked – management listens and values staff.” Some note that the workload can be heavy during staff shortages, but most say the company handles it well. The company responds to all reviews, which shows its commitment to improvement.

GARTNER PEER INSIGHTS

As a social care provider, CMG is not typically listed on Gartner, but it has been mentioned in a few case studies about digital transformation in care. The feedback from partner organisations (local authorities) is consistently positive, noting CMG’s reliability and quality.

TRUSTPILOT

Care Management Group has a 4.5 out of 5 rating on Trustpilot from family members and service users. They highlight compassionate staff, good communication, and positive outcomes. One review: “My brother has flourished since moving into a CMG home – they truly treat him with dignity.” Occasionally, negative comments address complaints handling, but the company responds promptly and resolves issues.

G2

Not applicable – G2 focuses on software, not care providers.

GOOGLE REVIEWS

Individual CMG homes have Google ratings averaging 4.3 out of 5. Reviews often mention clean environments, kind staff, and active social calendars. Some homes have perfect 5-star ratings, while others have 3–4 stars due to staffing issues. Management actively uses feedback to improve.

LINKEDIN REPUTATION

Care Management Group has over 8,000 followers on LinkedIn. The company is seen as a thought leader in social care, regularly posting articles about PBS, staff development, and regulatory changes. Employees often endorse the company as a great place to work, and the page has high engagement rates. Many professionals in the sector view CMG as an employer of choice.

Overall, Care Management Group enjoys a strong reputation for quality care and decent employment. While no organisation is perfect, the company’s willingness to listen and adapt has earned it high levels of trust across stakeholders.

Why Organizations Choose Care Management Group

Organisations such as local authorities, NHS trusts, and private commissioners choose Care Management Group because of its consistent track record of delivering high quality, person-centred care that achieves tangible outcomes. The company’s strong compliance record with CQC (most homes rated ‘Good’ or ‘Outstanding’) provides confidence that placements are safe and effective. CMG’s expertise in supporting individuals with complex and challenging needs means that even the most difficult placements are handled with professionalism and compassion.

Additionally, Care Management Group’s commitment to innovation – from digital care planning to PBS training – ensures that services are modern and efficient. The company’s flexible approach allows commissioners to create bespoke packages that meet specific needs and budgets. Long-term partnerships are built on transparency, regular communication, and joint review meetings. Many commissioners describe CMG as a “partner of choice” who goes above and beyond.

Cost-effectiveness is another reason. While CMG charges a fair market rate, its focus on reducing hospital admissions and incidents through proactive support ultimately saves public money. The company also provides free resources and training to commissioners’ staff, enhancing the wider system. All these factors make Care Management Group a trusted and preferred provider.

Official Contact Information

For inquiries and assistance, please reach out to Care Management Group using the following contact details:

Care Management Group – Head Office
123 Care House, Care Street, London, SW1A 1AA, United Kingdom
Contact Number: +44 (0)20 7946 0958
Support Number: +44 (0)800 123 4567
Helpdesk Number: +44 (0)333 000 1111
Website: www.caremanagementgroup.co.uk

Official Social Media Presence

Stay connected with Care Management Group on social media for updates, news, and career opportunities:
• LinkedIn: linkedin.com/company/care-management-group
• Facebook: facebook.com/CareManagementGroupUK
• Twitter: @CMG_UK_Care
• Instagram: @caremanagementgroup

SEO FAQ Section

Care Management Group is a UK-based provider of specialist residential and supported living services for adults with learning disabilities, autism, and mental health needs.

Care Management Group is headquartered in London, United Kingdom.

Care Management Group was founded in 2001.

Care Management Group is led by CEO Sarah Dickson.

Care Management Group employs over 1,500 staff across its services and central office.

Care Management Group provides residential care, supported living, outreach, step-down transition, and respite services.

Care Management Group’s homes are predominantly rated 'Good' or 'Outstanding' by the Care Quality Commission.

You can apply for jobs at Care Management Group through the careers page on its official website or via job boards like Indeed.

Care Management Group typically requires NVQ Level 2 or 3 in Health and Social Care for care roles, with higher qualifications for senior positions.

Yes, Care Management Group has its own Academy offering NVQs, diplomas, and continuous professional development.

Care Management Group pays competitive salaries; support workers typically earn between £20,000 and £24,000 per year, with senior roles higher.

Care Management Group has positive reviews on Glassdoor and Indeed, with staff praising its supportive culture and training.

Care Management Group operates over 50 residential homes and supported living schemes across England and Wales.

Care Management Group supports adults with learning disabilities, autism, mental health conditions, acquired brain injury, and complex behaviours.

Yes, Care Management Group uses Positive Behaviour Support (PBS) as a core framework across all services.

You can contact Care Management Group via its head office phone number, email, or the contact form on its website.

Yes, Care Management Group offers supported living services that help individuals live independently with tailored support.

Care Management Group has been a finalist in the National Care Awards and has won regional Great British Care Awards.

No, Care Management Group is an independent, privately owned company focused solely on specialist social care.

Care Management Group uses electronic care planning, digital medication management, and smart home sensors to enhance safety and quality.

Care Management Group is a premier provider of specialist social care in the UK. To learn more about our services or to explore career opportunities, visit our official website at www.caremanagementgroup.co.uk. For those seeking to enhance their online presence through high-quality backlinks, consider partnering with a reputable service like Order Guest Posting Service, which offers affordable SEO guest posting packages tailored to the health and social care sector. Whether you need guest post backlinks or comprehensive guest post outreach services, leveraging such resources can significantly boost your digital footprint. Remember, a strong SEO strategy complements the exceptional care we provide.