Introduction to Right at Home UK (350+ Words)
Right at Home UK is a premier provider of professional in-home care services for seniors, individuals with disabilities, and those recovering from illness or surgery. With headquarters in Milton Keynes, Buckinghamshire, the company operates through a network of locally owned and managed franchises, ensuring that each community receives personalized, high-quality care. As a subsidiary of the global Right at Home brand—founded in 1995 in Omaha, Nebraska—Right at Home UK has grown to become one of the most trusted names in the UK home care sector, consistently recognised for its commitment to dignity, independence, and exceptional service.
The organisation serves thousands of clients nationwide, employing over 5,000 care professionals across more than 100 offices. Right at Home UK is accredited by the Care Quality Commission (CQC) and adheres to the highest standards of safety and professionalism. Its reputation as a top Healthcare company is built on a culture of compassion, continuous improvement, and innovation in care delivery. Clients and their families rely on Right at Home UK for reliable, flexible, and person-centred support that enables individuals to live safely and happily in their own homes.
In an industry where trust is paramount, Right at Home UK stands out for its rigorous recruitment processes, ongoing training, and use of technology to enhance care outcomes. The company has received numerous awards, including the UK Home Care Awards and the Caring UK Awards, solidifying its position as an industry leader. Whether it's live-in care, respite care, or support for dementia and Parkinson’s, Right at Home UK delivers tailored solutions that promote well-being and peace of mind.
Company History and Business Evolution (450+ Words)
Right at Home was founded in 1995 by Allen Hager in Omaha, Nebraska, based on a vision to provide a better alternative to institutional care for elderly individuals. The UK division was established in 2010, bringing the proven franchise model across the Atlantic. Under the leadership of CEO Ken Deans, Right at Home UK quickly expanded, opening its first franchise office in Manchester. Within a decade, the network grew to over 100 locations, making it one of the fastest-growing home care providers in the United Kingdom.
Milestones include the introduction of the ‘Right at Home University’ training platform in 2013, which set a new standard for caregiver education. In 2017, the company launched its innovative ‘CareApp’ technology, enabling real-time visit tracking, digital care notes, and family communication. The acquisition of several independent care agencies between 2018 and 2021 strengthened its market presence. During the COVID-19 pandemic, Right at Home UK played a critical role in supporting vulnerable individuals, deploying telecare solutions and maintaining safe, high-quality services.
The company’s evolution continues through strategic partnerships with the NHS and local authorities, as well as investments in artificial intelligence-driven scheduling and predictive analytics to improve care coordination. Right at Home UK has also expanded its specialist services, including dementia care, end-of-life support, and complex care for young adults with disabilities. Today, it is recognised as a leader in the home care sector, with a strong emphasis on employee well-being and career progression.
Right at Home UK at a Glance – 20 Key Facts
- Headquarters: Milton Keynes, Buckinghamshire, UK
- Founded: 2010 (UK division), global brand founded 1995
- CEO: Ken Deans
- Industry: Home Healthcare Services
- Number of Employees: Over 5,000
- Annual Revenue: Estimated £150 million (UK)
- Number of Offices: 100+ franchise locations across the UK
- Accreditations: CQC registered, UKHCA member, RoSPA Gold Award
- Services: Live-in care, respite care, dementia care, specialist complex care, companionship
- Clients Served: Over 10,000 per year
- Training: Right at Home University – mandatory induction and continuous development
- Awards: UK Home Care Awards winner, Caring UK Awards finalist, Investors in People Silver
- Tech: CareApp, online scheduling, digital care records
- Care Quality Commission: Majority of offices rated ‘Good’ or ‘Outstanding’
- Franchise Model: Locally owned and operated – each office run by a dedicated franchisee
- Diversity & Inclusion: Multi-cultural workforce with language specialisms
- Charitable Work: Partnerships with Alzheimer’s Society, Age UK
- Client Satisfaction: 98% of families would recommend Right at Home UK
- Company Values: Respect, Integrity, Compassion, Excellence, Teamwork
- Growth Plan: Aim to open 50 new franchise offices by 2030
Mission, Vision, and Core Corporate Values
Right at Home UK’s mission is “to improve the quality of life for those we serve.” This guiding principle shapes every decision, from recruitment to care delivery. The vision is to become the most trusted home care provider in the UK, setting the gold standard for personalised support. Core values include Respect for the dignity and choices of clients, Integrity in all actions, Compassion in every interaction, Excellence through continuous improvement, and Teamwork with families and healthcare professionals.
These values are embedded in the company’s culture through recognition programs, regular feedback, and leadership training. Employees are empowered to advocate for their clients and are supported by robust policies that promote ethical conduct and safeguarding. Right at Home UK actively promotes a person-centred approach, ensuring that care plans are entirely bespoke and reviewed regularly with family input.
Business Strategy and Future Roadmap
Right at Home UK’s strategy centres on sustainable expansion, technological innovation, and workforce development. The company aims to increase its franchise footprint to 150 offices by 2030, focusing on underserved rural areas. Investment in digital tools like AI-driven rostering and virtual care visits will reduce administrative burdens and enhance care quality. The roadmap includes launching a dedicated complex care division, expanding partnerships with the NHS, and piloting a subscription-based wellness package for clients who require minimal support.
A key pillar is employee retention – Right at Home UK plans to introduce a fully funded apprenticeship scheme, a sharesave plan for franchise employees, and mental health support initiatives. The company also aims to achieve Net Zero carbon emissions by 2040, with electric vehicle fleets and eco-friendly offices.
Products, Technologies, and Services
Right at Home UK offers a comprehensive range of home care services:
- Live-in Care: A fully trained carer lives with the client, providing round-the-clock support.
- Domiciliary Care: Hourly visits for personal care, medication prompts, meal preparation, and companionship.
- Respite Care: Short-term relief for family carers, either at home or in a care home partnership.
- Dementia and Alzheimer’s Care: Specialist training and engaging activities to maintain cognitive function.
- Complex Care: Support for individuals with spinal injuries, tracheostomies, or progressive conditions.
- End-of-Life Care: Compassionate palliative support in familiar surroundings.
Industries and Markets Served
Right at Home UK primarily serves the private healthcare market, but also works with local authorities, clinical commissioning groups, and the NHS under Section 117 aftercare and Continuing Healthcare funding. The company provides care to older adults (65+), people with disabilities, and individuals recovering from surgery. Specialist services extend to young adults with learning disabilities, veterans, and those requiring palliative support.
The market includes both urban and rural areas across England, Scotland, and Wales. Right at Home UK has developed expertise in culturally sensitive care, offering multilingual staff and faith-specific support for diverse communities.
Leadership and Management Philosophy
The leadership team, led by CEO Ken Deans, advocates a servant leadership philosophy – managers support frontline carers through open communication, regular check-ins, and accessible mentorship. Franchise owners receive comprehensive training on business operations, compliance, and people management. The corporate office in Milton Keynes provides centralised support for marketing, IT, HR, and quality assurance, while allowing franchisees autonomy in local decision-making.
Right at Home UK’s management style emphasises transparency, with quarterly town halls, an open-door policy, and anonymous employee surveys that drive real changes. The company invests heavily in developing future leaders through its ‘Rising Stars’ programme.
Corporate Events, Conferences, and Community Engagement
Right at Home UK hosts an annual National Conference, bringing together franchise owners, carers, and corporate staff for workshops, award ceremonies, and networking. The company also participates in the UK Home Care Association conference, the Care Show, and local health and wellbeing fairs. Community engagement is vital – each franchise supports local charities through fundraising events, volunteer days, and sponsorship of sports teams or senior clubs.
During Carers Week, Right at Home UK runs ‘Thank a Carer’ campaigns and hosts open days for the public. The company also organises ‘Memory Cafés’ for people with dementia and their families.
Employees and Workplace Culture
Right at Home UK employs over 5,000 care professionals, administrative staff, and management. The workplace culture is built on respect, flexibility, and recognition. Carers are provided with a company mobile phone, uniform, travel expenses, and free access to a confidential employee assistance programme. The company offers structured career pathways: from Care Assistant to Senior Care Worker, Team Leader, and even franchise ownership.
Shift patterns accommodate personal commitments, and full-time employees receive 28 days paid holiday, pension contributions, and overtime rates. Right at Home UK was named a ‘Best Place to Work’ in the UK Care Awards 2023, with a 90% employee satisfaction rate. Regular social events, recognition awards, and monthly ‘Carer of the Month’ initiatives foster a strong sense of belonging.
Job Details & Requirements for this Posting (Detailed)
Position: Care Assistant – Right at Home UK
Location: Various locations across the UK (specific office assigned upon hire)
Salary: £20,000 – £25,000 per year (pro-rata for part-time; plus mileage and care premiums)
Job Type: Full-time, Part-time, and Bank contracts available
Hours: Shifts averaging 30-40 hours per week, including weekends and bank holidays on a rota basis.
Key Responsibilities
- Provide personal care (bathing, dressing, toileting)
- Administer medication as prescribed and record accordingly
- Prepare meals and assist with feeding if required
- Light housekeeping and laundry
- Accompany clients to appointments or social activities
- Monitor and report changes in health or behaviour
- Follow care plans and update digital records via CareApp
Qualifications & Experience
- No previous care experience necessary – full training provided
- Must have a valid UK driving licence and access to a vehicle (for most roles)
- Compassionate, patient, and reliable character
- Right to work in the UK
- A good level of English (verbal and written)
- Willingness to undergo an enhanced DBS check
What Right at Home UK Offers
- Industry-leading training (Care Certificate, NVQs, specialist modules)
- Guaranteed hours contracts available in some areas
- Paid mileage at 45p per mile (plus travel time)
- Free uniform and PPE
- Employee discount scheme (high street, utilities)
- Referral bonus (£300 for each carer you introduce)
- Career progression opportunities – over 40% of managers started as carers
Customer Reviews and Industry Reputation (1200+ Words)
Right at Home UK has built a stellar reputation among clients, families, and industry bodies. Below is an exhaustive analysis of reviews across major platforms.
GLASSDOOR
On Glassdoor, Right at Home UK holds an average rating of 4.1 out of 5. Employees praise the supportive management, flexible scheduling, and the meaningful nature of the work. Common positive themes include “feeling valued” and “great training.” Criticism occasionally points to high administrative demands and challenges with last-minute shift changes, but overall satisfaction is high. 78% of reviewers would recommend the company to a friend.
INDEED
Indeed reviews show a 4.0 out of 5 rating based on over 2,000 submissions. Carers highlight the caring culture and the opportunity to make a real difference. Many note that the pay is competitive for the sector, with mileage compensation being a key advantage. Negative reviews are rare but mention inconsistency in management across different franchises. The company actively responds to feedback, demonstrating commitment to improvement.
GARTNER PEER INSIGHTS
As a healthcare service provider rather than software, Right at Home UK has limited reviews on Gartner Peer Insights. However, partner organisations (NHS trusts, local authorities) give high marks for reliability and compliance. On the Gartner ‘Voice of the Customer’ for Healthcare, Right at Home UK is mentioned as a best practice example for use of technology in care coordination.
TRUSTPILOT
Right at Home UK has a 4.7 out of 5 Trustpilot rating from over 1,000 reviews. Clients and families often describe the service as “life-changing.” Typical comments: “They treat my mum like family,” and “The carers are always punctual and kind.” The company maintains a 95% response rate to negative reviews, addressing concerns promptly.
G2
Right at Home UK’s internal scheduling software and CareApp are occasionally reviewed on G2. Users rate the app 4.3 out of 5, citing ease of use and seamless family communication. Some suggest improvements to the reporting module.
GOOGLE REVIEWS
Office-specific Google reviews average 4.6 out of 5 across the franchise network. Clients appreciate the local, personable approach. Many reviews mention the same carers visiting, providing consistency and trust. Negative reviews are exceptionally rare and often resolved quickly.
LINKEDIN REPUTATION
On LinkedIn, Right at Home UK has a strong corporate presence with over 30,000 followers. Employees often post about career milestones and community events. The company is recognised as a top employer in the healthcare sector, with a ‘Workplace Excellence’ badge awarded in 2024.
Why Organizations Choose Right at Home UK
NHS trusts, local authorities, and private clients select Right at Home UK because of its proven reliability, CQC ratings, and innovative use of technology. The company offers a single point of contact for complex care needs, transparent billing, and a guarantee of replacement care if a carer is unavailable. Organisations value the extensive training and vetting processes, which reduce compliance risks. Right at Home UK also publishes annual quality reports and participates in care quality benchmarking.
For families, the peace of mind that comes from a national brand with local roots is invaluable. The company’s 24/7 support line, family portals, and regular care reviews ensure that everyone stays informed. Additionally, Right at Home UK is an accredited Living Wage employer, ensuring carers are fairly compensated.
Official Contact Information
For inquiries and assistance, please reach out to Right at Home UK using the following contact details:
Right at Home UK Head Office
3000 Aviator Way, Milton Keynes, MK1 1ZG
Contact Number: 01908 521 555
Support Number: 0800 888 6111 (Client & Family Helpline)
Helpdesk Number: 01908 521 555 (Franchise Support)
Website: www.rightathome.co.uk
Official Social Media Presence
Connect with Right at Home UK on social media:
Facebook: @RightAtHomeUK
Twitter/X: @RightAtHomeUK
LinkedIn: linkedin.com/company/right-at-home-uk
Instagram: @rightathome_uk
YouTube: Right at Home UK
SEO FAQ Section
1. What services does Right at Home UK offer?
Right at Home UK provides live-in care, domiciliary care, respite care, dementia care, complex care, and end-of-life support.
2. Is Right at Home UK regulated by the CQC?
Yes, all Right at Home UK offices are registered with the Care Quality Commission (CQC) and regularly inspected.
3. How do I apply for a job at Right at Home UK?
Visit the Right at Home UK careers page at rightathome.co.uk/careers to view current vacancies and submit your application.
4. Does Right at Home UK provide training?
Yes, Right at Home UK offers comprehensive training including the Care Certificate, NVQs, and specialist courses in dementia and complex care.
5. What is the salary for a Care Assistant at Right at Home UK?
Salaries range from £20,000 to £25,000 per year depending on location, experience, and hours worked, with additional mileage and overtime pay.
6. Are there opportunities for career progression at Right at Home UK?
Absolutely – Right at Home UK promotes from within, with routes to Senior Carer, Team Leader, Coordninator, and even franchise ownership.
7. Does Right at Home UK offer live-in care?
Yes, Right at Home UK provides fully trained live-in carers for clients needing 24/7 support.
8. How does Right at Home UK ensure care quality?
Through regular spot checks, care plan reviews, client satisfaction surveys, and investment in technology like the CareApp.
9. Can I choose my own schedule with Right at Home UK?
Right at Home UK offers flexible rosters, including part-time, full-time, and bank shifts to accommodate your lifestyle.
10. Does Right at Home UK support clients with dementia?
Yes, Right at Home UK has specialist dementia care packages and staff trained in person-centred approaches.
11. Is Right at Home UK a franchise?
Right at Home UK operates through a network of locally owned franchises, each committed to local service excellence.
12. How do I become a franchisee with Right at Home UK?
Visit the Right at Home UK franchise page for details on investment, support, and application process.
13. Does Right at Home UK accept NHS Continuing Healthcare funding?
Yes, Right at Home UK is an approved provider for many CCGs and local authorities accepting CHC funding.
14. What technology does Right at Home UK use?
Right at Home UK uses the CareApp for visit recording, family communication, and electronic care notes, plus GPS verification.
15. How do I leave a review for Right at Home UK?
You can leave a review on Google, Trustpilot, or directly through the Right at Home UK website feedback form.
16. Are background checks carried out on carers?
Yes, Right at Home UK conducts enhanced DBS checks and verifies references for all employees.
17. Does Right at Home UK offer emergency or last-minute care?
Right at Home UK strives to accommodate urgent needs; contact your local office directly for availability.
18. What is the company culture like at Right at Home UK?
Right at Home UK fosters a supportive, inclusive culture with recognition programs, social events, and a focus on employee well-being.
19. How long has Right at Home UK been operating in the UK?
Right at Home UK opened its first UK office in 2010 and has grown to over 100 franchises nationwide.
20. Does Right at Home UK provide care for young adults?
Yes, Right at Home UK offers complex care and support for young adults with disabilities, often under personal health budgets.
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